Patient Access
How To Order Your Prescriptions
There are a number of ways which a repeat prescription can be requested:
Online
This is the easiest way to order your prescription. You need to have access to our online services (Patient Access or the NHS App) but, once registered, you can order repeat prescriptions online any time day or night 365 days a year.
Telephoning the Practice
You can call the practice on 01915282222, please have your sideslip to hand. Please ring after 11am.
Dropping your side slip off at reception
This service is only for items that are on your side slip: requests for further supplies of any other medication that you have had off a clinician will need to be agreed by a GP and may require a consultation – please contact reception in this case.
Processing Your Prescription
Non-urgent advice: Patient Notice
Please make sure you request any medication before you run out; prescriptions take two working days to process and your Pharmacy may also need additional time to prepare your script.
Scripts handed in on Friday after 9.30am may not be ready until Tuesday 4pm.
Your new prescription will be normally be ready for collection within two working days as per the following schedule:
| Monday | Received before 9.30am | Ready Tuesday after 4pm |
| Tuesday | Received before 9.30am | Ready Wednesday after 4pm |
| Wednesday | Received before 9.30am | Ready Thursday after 4pm |
| Thursday | Received before 9.30am | Ready Friday after 4pm |
| Friday | Received before 9.30am | Ready Monday after 4pm |
The practice now sends most scripts electronically, direct to a pharmacy of your choice; contact reception to nominate or change your nominated pharmacy and, each time you request a repeat script, your script will be electronically sent to your pharmacy, ready for you to pick up or even delivered (if available).
You can even order your repeat prescription on-line, any time day or night, if you register for our on-line service (click here for more details). Please note that Electronic Prescriptions still requires two days to be processed.
Urgent Prescription Policy
Due to an increasing number of requests for repeat prescriptions to be issued urgently, we have had to review how we handle these requests in order to provide safe and fair service to all our patients.
If you ask for an urgent repeat prescription, you will need to give the reason for your request.
You may also be required to contact the police, in some cases, if the medication has been lost.
Some medications can safely be missed for a few days and you may be advised that your prescription will be issued routinely.
Alternatively, you can take your repeat prescription counterfoil to your usual pharmacy and they can issue you with a small quantity to tide you over until your repeat prescription is issued; there will be a charge for this.
If your medication can not be missed, the item will be issued as required.
Non-urgent advice: Please Note
We will not issue urgent prescriptions for items that can be bought over the counter.
Further Information
Please ask the reception staff for further advice on ordering repeat prescriptions.
If you would like to hear an audio version of repeat prescriptions, please click here.
You can download our Practice Repeat Prescribing Leaflet via the link below.
Antibiotics
We would like to inform you that GP’s in this practice do not prescribe antibiotics for infections which get better on their own such as colds and flu.
We would recommend you visit your pharmacist for advice if you are suffering from these sorts of conditions.