Accessing The Surgery
The practice car park has a number of free spaces for our patients and there is some additional on street parking.
There are two clearly marked disabled parking spaces for blue badge holders in the car park near the entrance to the surgery.
Can we ask patients who do not come by car to use the patient gate as the car park is busy, the car park is not a public thoroughfare and should never be used as a short cut from Torquay Road to Durham Road
The Surgery is fully accessible for wheelchair users, the building is entered through automatic sliding doors and most consulting rooms are located on the ground floor.
Janet, our Nurse Practitioner, and the Treatment Room are on the first floor which can be accessed both by stairs and a patient lift.
There are patient toilets on both floors with full disabled access.
There is also a hearing loop which is available for patients – please ask at reception for further details.
Please contact reception if you require any further assistance.
Enhanced Access & Out of Hours
Non-urgent advice: Sunderland Enhanced Access Service
If you can’t get an appointment with your GP or can’t get there during the day due to work or other commitments you can use the Enhanced Access Service.
Sunderland offers extra appointments seven days a week at your local out of hours site, alternatively it may be possible to arrange an appointment at another site across the city which your practice will arrange.
Get more information about the Sunderland GP Enhanced Access Service.
Non-urgent advice: NHS 111
If you would like to speak to someone out of surgery hours in regard to any matter that is concerning you or require medical assistance, you can also dial 111 – this service is available 24/7 and can advise you on the services available out of hours such as walk in centres, late night chemists and, if required, out of hour GP services including home visits.
All calls to the surgery out of hours are diverted to 111 who will connect you to the most appropriate service to deal with your problem. The Out of Hours GP service can also be contacted through this number.
Non-urgent advice: Emergencies
The Following Symptoms constitute an emergency:
Severe Chest Pain, Severe burns/scalds, Heavy blood loss, Meningitis, Unconsciousness/reduced consciousness/little or no response, ‘Blue’ baby or adult, Stroke like symptoms (weakness/slurred speech) and Significant difficulty in breathing.
Please note that this list is not inclusive and other symptoms may also be appropriate, if you are uncertain, quickly assess the situation and contact an emergency ambulance if appropriate.
In the case of an emergency, call 999.